Which should you implement to obtain insights on new and returning platform users and their navigation patterns?

Implementing user experience analytics is essential for gaining insights into both new and returning platform users as well as their navigation patterns. This type of analytics focuses on understanding how users interact with the platform, which areas they frequently visit, and their overall experience during these sessions. By leveraging user experience analytics, you can track metrics such as engagement levels, session durations, and specific pathways users take through different parts of the platform.

User experience analytics employs various tools and methods, such as heat maps and user flow visualization, to provide a comprehensive view of user behavior. This information is critical for identifying trends, understanding user preferences, and enhancing usability to ultimately improve user retention and satisfaction.

The other options, while valuable in their own context, do not specifically target the nuanced tracking of user behavior and navigation patterns. Next experience dashboards typically focus on collaborative user experiences and administrative insights, which may not capture detailed user navigation paths. Responsive dashboards adjust the display of information based on the user's device but do not analyze user navigation or experiences in depth. A platform analytics workspace may provide overarching analytics but lacks the specialized focus on user experience that is pivotal for understanding user interaction patterns.