Which is the correct facts table to use in the breakdown source for close code?

Study for the Certified Application Specialist – Platform Analytics Test. Use flashcards and multiple-choice questions with detailed explanations. Prepare effectively and confidently for your exam!

The correct facts table to use in the breakdown source for close code is the Choice table, specifically the 'sys_choice' table. This table is crucial because it contains the values for choice lists, including close codes that are associated with various incidents and tasks within the system.

The 'sys_choice' table provides the available options that can be selected for fields configured to use choice lists, such as the close code field. When analyzing or breaking down data, it is essential to reference the correct choice values to ensure that the information represented reflects what users can select in the system.

In contrast, the other options do not serve the purpose of providing the relevant choice values for close codes. The Close code table, for instance, would not be appropriate for breakdown analysis, since it would not contain the actual selectable options. Similarly, the Incident and Task tables are focused on specific records of incidents and tasks but are not designed to provide the available values for certain fields like close codes. Therefore, using 'sys_choice' ensures that the breakdown of data is accurate and reflects user-selectable options.

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