What is the main purpose of the Direction property of an Indicator?

The Direction property of an Indicator serves a critical role in how the scores are interpreted in relation to organizational goals. Specifically, it indicates whether the scores should ideally increase or decrease. This property essentially defines the desired trend for performance measurement.

For example, if an Indicator is measuring a metric like revenue, the Direction would indicate that higher scores are better, thus a rising score is desirable. Conversely, if it measures something where lower scores are better, such as response time for customer service, then the Direction would indicate that decreasing scores are preferable.

This understanding helps stakeholders quickly gauge whether performance is improving or declining, aiding in more informed decision-making and strategic planning. The clarity provided by the Direction property is essential for accurately assessing whether performance aligns with organizational objectives.